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Delivery Update: Please be aware that there may be delays in courier deliveries.
This is out of our control and totally dependant on alert levels and area of delivery. Please be patient.

Account Terms & Conditions

To open an account with At Therapy, please complete the online form found on the Apply for an Account page.

Once we receive your application, we will process and be in touch via email with an invitation to complete an online login by selecting a password via our secure section of the website. Once logged in you will have access to the product range, pricing and be able to place orders. You'll also be able to view historical orders as well. 

These terms and conditions apply to all transactions:

1. Pricing

All prices are in New Zealand Dollars and quoted excluding GST. Prices may change without prior notice. Prices charged will be those in force at the date of order

2. Goods and Services Tax (GST)

GST is applied to products as outlined by the New Zealand Inland Revenue

3. Delivery Charges

Delivery charges apply to all orders and are shown on-line as part of the ordering process. Delivery charges may change subject to size and destination for delivery. Delivery charges are a courier service and do not include unpacking or installation. 

4. Payment

Orders may be charged to your 20th of the month trading account or you can pay in advance using your credit card.

5. Availability of Products

Products offered are subject to availability. We aim to supply all orders complete however if an item is out of stock, we will advise you and endeavour to supply the item as soon as possible..

6. Incorrect Delivery, Non-Delivery, Damage or Defect

If upon receipt of your order the goods are damaged, incorrect or there is a shortage against the charged quantity, notification must be made within 7 working days. Should an expected order not arrive, please notify us within 14 days of the order date. Claims made outside of these time frames may not be accepted.

7. Return of Goods

No attempt should be made to return goods without prior authorisation. Authorisation must be obtained within 7 days of purchase. The company is under no obligation to accept the return of goods outside of the above-mentioned conditions (7). A 15% restocking fee may be charged and goods must be in a re-saleable condition and packaged in their original packaging and returned at the cost of the customer.

Refunds: Once your return is received and inspected, your refund will be processed to your original method of payment, within 30 days.

8. Product Descriptions

Care is taken to ensure illustrations; descriptions and specifications within the website are accurate. Specifications may change without prior notification. In the event a substitute product not being suitable we will credit in full.

9. Warranty

A manufacturers warranty applies to items, providing the item has been used in accordance with the user instructions. Warranties cover parts and materials used in the manufacture of the product. Warranties will not apply to defects resulting from improper use, operator error, use outside of manufacturers specifications and the limits of products intended use, Maintenance and cleaning must be maintained to ensure warranties remain valid.

10. Privacy Policy

We are dedicated to keeping your details private. Any information, we collect in relation to you is kept strictly secured. We do not on/sell/swap any of your personal details with anyone. We use this information to identify your orders, personalise your shopping experience with us; that's all. We use cookies to maintain a shopping cart and to purchase items in your shopping cart. Cookies allow us to give you a more personalised shopping experience. Whenever you use our website, or any other website, the computer on which the web pages are stored needs to know the network address of your computers that it can send the requested web pages to your internet browser. The unique address of your computer is called its "IP address", and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example would be when proceeding to a checkout to finalise an order you may wish to make. After completing, your IP address will be stored along with a transaction number that allows us to track your order.

11. Payments

We use Shopify Payments as a payment gateway to ensure your on-line transaction is handled safely and securely.

12. Security

This website is secured with this SSL Certificate

13. Force Majeure

We shall not be liable for any failure to perform the contracts or supply any goods or materials; or for any delays or non deliveries due to strikes, fires, explosions, floods, riots, civil unrest, military unrest, lockouts, injunctions, interruptions in manufacturing or transport, accidents, inability to obtain supplies, war, government action, or any other circumstances beyond the company's control.