Delivery Update: Please be aware that during lockdown courier deliveries will take longer.
This is out of our control and totally dependant on alert levels and area of delivery. Please be patient.

FREE SHIPPING ON ALL ORDERS OVER $100

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    FAQs

    Refunds, Returns & Exchanges

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and re-saleable in the same condition that you received it. It must also be in the original packaging. To complete your return, please call us and we will supply a refund number that you can supply with your returned item. We require a receipt or proof of purchase.

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@attherapy.co.nz and we will supply you with an exchange/returns reference number.

    Yes we do. Find all the info here

    Account Application

    Visit this page and complete the form. We'll be in touch with confirmation of you account and send you an email with access to the website.

    You can find all our terms of trade and account terms here

    Order, Shipping & Delivery

    Standard shipping time is 1-3 business days. We use NZ Couriers to ship all products. We ship from Albany, Auckland weekdays. All orders are dispatched in the weekday afternoons.

    We offer a standard rate of $9.50 for all items shipped within New Zealand. For any orders over $100, we offer Free Shipping. Bulky items will incur a $20 charge.

    Please contact us.
    Phone: +64 9 869 3799
    Free phone: 0800 81 99 22
    Email: info@attherapy.co.nz
    We will be happy to help.

    Website Help

    To see product prices, you require an account and a website log in. To apply for an account, please visit this page and complete the form. Once approved, we will provide web access to you via email.

    If you have an account and accessed the website before, you may need to reset your password. You can reset your password here

    A new link will be sent to your email account for you to reset your password. You can then log in to your account.

    If you need further assistance, please contact us.